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Choosing the right ERP partner is one of the most important decisions you’ll make on your digital transformation journey. The right partner will not only deliver a solution that fits your business but will also guide you through every stage of implementation and beyond. At TVT, we believe in transparency, expertise, and partnership—so here are the ten key questions you should ask any potential ERP partner before you commit.
1. Does your ERP go beyond a simple accounting solution?
A true ERP system should offer much more than basic accounting. Ask your partner to explain how their solution supports inventory and supply chain management, customer relationship management, online selling and buying, and warehouse management. The right partner will help you understand how the ERP delivers value across your entire business.
2. Does your ERP offer business intelligence and reporting?
Modern ERP systems should provide actionable insights, not just collect data. Make sure your partner can demonstrate the system’s business intelligence and reporting capabilities, so you can make informed decisions and drive continuous improvement.
3. What are the strengths and weaknesses of the ERP?
Every ERP has its strengths and weaknesses. A good partner will be honest about both, helping you understand where the system excels and where you may need to adapt or mitigate. Transparency here is a sign of integrity and expertise.
4. How easy is the ERP system to use?
User experience matters. Ask about the system’s usability for both individual users and the business as a whole. Consider how it integrates with other software and how intuitive it is for day-to-day operations.
5. Does the ERP system offer advanced business insights?
Beyond basic reporting, many ERPs now leverage intelligent cloud technology to forecast, track, and predict business trends. Ask your partner about these capabilities and how they can benefit your business.
6. What is the total cost of ownership?
It’s important to understand all costs involved, not just the initial implementation fee. Ask for a breakdown of licensing, support, training, upgrades, and any potential customisation costs. A trustworthy partner will be upfront about the financial commitment.
7. How does the ERP handle integration with other systems?
Your ERP will need to work seamlessly with other business-critical systems. Ask about integration capabilities, supported platforms, and any additional costs or complexities involved.
8. What support and training do you provide as an ERP partner?
Successful ERP adoption depends on ongoing support and training. Ask your ERP partner about their approach to user training, change management, and post-implementation support. TVT prides itself on being there for clients long after go-live.
9. How do you manage upgrades and future developments?
Technology moves fast. Find out how your ERP partner handles system upgrades, new features, and ongoing development. Will you have access to the latest innovations, and how will updates be managed?
10. Can you provide references or case studies?
A reputable partner should be able to share client testimonials, references, or case studies that demonstrate their experience and success in your industry.
Why choose TVT?
At TVT, we specialise in helping businesses make the right move at the right time. Our team of ERP experts will guide you through every step, ensuring a smooth transition and measurable results.
Ready to future-proof your business? Contact TVT today to find out how we can help.
Frequently Asked Questions
Your ERP partner will become an extension of your business, guiding you through implementation and supporting you long-term. The right partner ensures your system fits your needs and delivers lasting value.
Look for expertise, transparency, a consultative approach, and a proven track record in your industry. They should offer ongoing support and be committed to your success.