People and Partnerships: The Real Keys to ERP Success

When it comes to implementing a new ERP system, technology is only part of the story. The real difference between a project that delivers lasting value and one that struggles often comes down to people; both inside your business and in your choice of partner.

Choosing the Right ERP Partner for the Long Haul

ERP isn’t a one-off project; it’s a journey that will shape your business for years to come. That’s why selecting an ERP partner should be about more than just technical credentials or price. Look for a partner who is committed to your long-term success, not just the go-live date. The best partners will invest in understanding your business, offer proactive support, and be there to help you adapt as your needs evolve. A true partnership means shared goals, open communication, and a willingness to challenge and support you in equal measure.

Building Your Internal Implementation Team

Even the best ERP partner can’t deliver success alone. You need a strong internal team to champion the project, drive adoption, and ensure the system is tailored to your real-world needs. This means involving people from across the business: finance, operations, IT, and beyond. Assign clear roles and responsibilities: a project sponsor to provide leadership, a project manager  to keep things on track, and subject matter experts to ensure the system reflects how your business really works. Collaboration and buy-in from the start are essential for a smooth implementation and long-term value.

Working with Consultants: Five Essential Questions

When you bring in consultants to support your ERP journey, don’t be afraid to ask tough questions . Here are five to get you started:

1. What experience do you have in our industry and with our chosen ERP system?
2. How will you work with our internal team and ensure knowledge transfer?
3. What is your approach to change management and user adoption?
4. How do you handle challenges or setbacks during a project?
5. What support do you offer after go-live, and how do you help clients achieve long-term value?

ERP Success Checklist

• Choose a partner with long-term commitment and industry experience
• Build a cross-functional internal team with clear roles
• Ask consultants the right questions before hiring 
• Plan for change management and user adoption 
• Define success metrics and monitor progress post-go-live

ERP Success is Built on People and Partnership

A successful ERP project is about more than software. It’s about building the right team, asking the right questions, and forging a partnership that will support your business now and into the future. Choose wisely, invest in your people, and remember: with the right support, your ERP journey can deliver real, lasting transformation.

Why Choose TVT?

At TVT, we specialise in helping businesses make the right move at the right time. Our team of ERP experts will guide you through every step, ensuring a smooth transition and measurable results.

Ready to future-proof your business? Contact TVT today to find out how we can help.