What makes a good project manager? Key skills for ERP success

Project management is at the heart of every successful ERP implementation. In today’s fast-paced business environment, a good project manager is more than just a scheduler or budget tracker—they’re a trusted partner, a communicator, and a leader who brings clarity, confidence, and results to every project.

At TVT, we know that the role of the project manager is to bridge the gap between our team and yours, ensuring that every project runs smoothly, delivers the expected business benefits, and keeps everyone informed and engaged throughout.

Understanding expectations: client and partner perspectives of a good project manager

Clients expect their project manager to deliver a project that fits seamlessly into their work schedule, doesn’t disrupt daily operations, and is delivered on time, within budget, and to the highest quality standards. Regular updates and early warnings about potential obstacles are essential for building trust and confidence.

As your ERP partner, TVT looks for a project manager who can collaborate effectively with our team, manage resources efficiently, and help deliver a project that delights you and generates future opportunities. Ultimately, a good project manager acts on behalf of the project first, mediating between the requirements of both the client and the partner to achieve shared success.

The skillset of a good project manager

A good project manager brings a wide array of skills to the table:

Leadership: Taking ownership and guiding the project team towards shared goals.
Communication: Keeping all stakeholders informed, managing expectations, and resolving conflicts.
Organisation: Planning, scheduling, and ensuring that every detail is accounted for.
Problem-solving: Anticipating challenges and finding solutions before they become issues.
Adaptability: Responding to change and adjusting plans as needed.
Technical understanding: Grasping the details of the ERP solution and how it fits your business.

At TVT, our project managers combine these skills with deep industry experience and a commitment to partnership, ensuring your project is delivered with confidence and care.

Bridging the gap: building trust and confidence

The ultimate aim of a project manager is to build trust and confidence between all parties. By acting as a mediator, keeping communication open, and focusing on the project’s objectives, a good project manager ensures that both client and partner expectations are met—and that the project delivers lasting value.

Value-add: TVT’s approach to project management

At TVT, our project management approach is built on decades of experience, deep product knowledge, and a commitment to understanding your business inside out. We follow a structured 5-Step Implementation Framework—Discovery, Design, Build and Configure, Test and Train, Deploy and Support—ensuring clarity and confidence at every stage.

Each project begins with a thorough discovery phase, mapping your processes and identifying gaps. We shape your solution in short, focused sprints, involving you at every step. Our agile, iterative delivery means you see working features early and can request changes as we go. Testing and training are embedded throughout, so your team is confident and ready for go-live. We carefully manage all go-lives with readiness reviews and provide a minimum four-week hypercare support period after launch, followed by ongoing helpdesk support.

Our project managers are supported by experienced, certified consultants and clear governance structures, including dedicated sponsors, lead consultants, and subject matter experts. We use AI to automate routine admin, allowing our consultants to focus on delivering your solution and ensuring a smoother experience for your team. With TVT, you benefit from proactive support, regular steering committee meetings, and a partnership that continues to deliver value as your needs evolve.

Why choose TVT?

At TVT, we specialise in helping businesses make the right move at the right time. Our team of ERP experts will guide you through every step, ensuring a smooth transition and measurable results.

Ready to future-proof your business? Contact TVT today to find out how we can help.

Frequently asked questions

Why is project management so important in ERP projects? Effective project management ensures that your ERP implementation stays on track, within budget, and delivers the expected business benefits. It’s the key to minimising disruption and maximising value.

What should I look for in a project manager? Look for leadership, communication skills, organisational ability, adaptability, and technical understanding. Experience in your industry and a partnership mindset are also crucial.

How does TVT support project managers and clients? TVT provides dedicated project managers, a structured implementation methodology, ongoing training, and proactive support. We work closely with clients to ensure every project is a success.

What tools and techniques do TVT project managers use? Our project managers use agile, sprint-based delivery, collaboration platforms, risk management strategies, and AI-powered automation to streamline processes and keep projects running smoothly.

How can I ensure my project manager is the right fit for my business? Ask about their experience, approach to communication, and how they handle challenges. A good project manager will be transparent, collaborative, and focused on your success.